Our strength is based on our human talent and on the trust we hold from our customers and shareholders, which allow us to continue offering financial services that contribute to build a better society in each of the countries where we operate.
Our Sustainability Strategy reiterates our commitment to conduct our business in a responsible and innovative manner, helping to improve the quality of life of all our stakeholders, contributing to social economic prosperity and to the reduction of our environmental impact. Hence, it allows us to consolidate a Sustainable Business Model that incorporates economic, environmental and social criteria.
We identify the impact of our business on the environment and on society, aligned with the Sustainable Development Goals (SDGs), in order to disclose actions, programs and initiatives that consolidate us as a sustainable organization that works in the pursuit of a better world for all.
*In 2015 the United Nations approved the 2030 Agenda on Sustainable Development, an opportunity for all countries to take a new path towards improving society. The Agenda includes 17 Sustainable Development Goals ranging from erradication of poverty to climate change, education, women's equal rights and environmental protection, among others.
We transform the lives of our customers by delivering digital and disruptive experiences, applying technology to business processes, and strengthening our data analysis capabilities.
The transformation of our Virtual Banking was awarded by The Banker, a Financial Times publication, as the best project worldwide for its positive impact on customers.
Global Finance recognized us as the Best Bank in Colombia in 2020, for our achievements in digital channels and the digital transformation of our branches.
We have the most comprehensive digital products portfolio in the market, with savings products, credit cards, consumer loans, mortgage loans, payroll loans, portfolio purchases, payroll advances, insurance, and investment funds.
3 out of 4 credit cards and consumer loans are placed digitally, without paperwork and in an immediate manner.
More than COP 660 billion mortgage loans approved digitally. More than half of them have government subsidies.
We have the Mobile app with the best score in the Android store among all Banks.
We bring the digital experience to all our service channels, making access easier on our customers through the website, the app, branches, sales forces, and our partners.
In partnership with USAID, we developed the digital microcredit line, trengthening our banking inclusion strategy.
We support the progress of society and the country, which is why we offer growth opportunities to people and businesses that contribute to a better society.
We renewed the concept of our banking branch, transforming it into an Advisory and Service Integral Center, with 4 premises: Digitization, self-management, agility, and new experiences through business partners. Today, the bank has 20 branches with the new concept.
We transformed customer-facing processes in more than 500 branches; we included self-management zones thus reducing service times from 40 to 5 minutes and eliminated paper use in enrollments and after-sales.
In 2020, we will have 250 branches with intelligent attention-turn assignment, allowing the request of turns and virtual appointments from the mobile App and the Internet portal.
We launched two new customer contact channels: Virtual Cognitive Assistant and Corporate Whatsapp, to solve our customers' queries in real time.
We have a real-time customer voice listening system, where we capture the NPS of each interaction.
From the dialogue with more than 2,000 partners, we created the gender and inclusion working group and formulated the equality and diversity policy in our bank.
We have had volunteer workdays with our employees, benefiting 4,338 children with the improvement of the infrastructure of educational institutions.
We invested more than COP 20 billion in transforming our headquarters for the welfare and comfort of our employees
We created the Corporate University with six learning schools, which will allow us to manage the training of our employees with a greater focus.
We developed the exchange program with our bank in Central America, BAC Credomatic, which provides our employees with business internships abroad.
We reaffirm our commitment to the promotion, protection, respect, and remediation of Human Rights, formalizing our policy, aligned with international standards.
We hired 661 students of technical careers from SENA (National Training Service), thanks to "Programa Semillero Talento Joven" (Young Talent Incubator Program).
As of 2019, we have trained 198,088 people in financial education and we launched the first fully digital interactive classroom with Augmented Reality and 3D modules.
We delivered more than COP 4 billion to social, educational, environmental, and humanitarian causes.
We joined efforts to improve our mangement in the use of natural resources, contributing to the care and preservation of the environment and the mitigation of climate change, as the focal point of our actions for a healthy planet.
We are part of Grupo Río Bogotá, an alliance that seeks to protect and enhance the ecosystem of the river's basin, and to raise public awareness through environmental education.
We are finalists of Premio Latinoamérica Verde (Green Latin America Award) with our Recaudo Verde (Green Collection) service in the Sustainable Finance category.
We designed our Environmental and Social Management Policy and our framework for action on climate change mitigation and environmental protection and conservation.
We launched our first Sustainable Development Credit Line to finance projects with environmental benefits.
We planted 19.8 thousand trees of native species for forest restoration, avoiding 12 thousand Ton CO2.
We are the first entity in the financial industry with a Comprehensive Sustainable Mobility Plan in Bogotá. Our bicycle parking received certification from the District Mobility Department with a GOLD Quality Seal.
We use 100% natural sugarcane paper in our processes and recovered 37,840 kilograms of recyclable material donated to SANAR Foundation.
We measure 100% of our carbon footprint in our branches and administrative offices.
We reduced our energy consumption by 4%, equivalent to the energy consumption of 6 thousand households in a month, or 14 thousand planted native trees.
We are committed to sustainability in our operations and business activities, considering the challenges and opportunities that serve as the basis for the evolution of our efforts, generating positive impacts on society and the environment.
With the purchase of Multibank Panama, Banco de Bogotá strengthened its leadership position in Central America.
We spent more than COP 17 billion in 761 municipalities, through our microfinance model.
We enrolled 370 thousand coffee growers in 590 municipalities through the Smart Coffee ID Card.
We launched our Financiamos tu Talento (We Finance Your Talent) program, the first initiative in the financial sector to support entrepreneurs in the orange economy.
We financed infrastructure projects in health and education for more than 2,315 entities for COP 730 billion.
We benefited 4,356 medium-sized companies with funding for COP 2.3 trillion.
We supported the SME segment with funding for COP 1.2 trillion, and we trained 1.5 billion entrepreneurs on business-venture topics.
We benefit 232 thousand microentrepreneurs, through our lines for the generation of more productive and competitive businesses.
We comprehensively manage the risks inherent to our business, preserving the healthy growth of our portfolio and the strength of our balance sheet.
We consolidated the Environmental and Social Risk Management System (SARAS) and trained 365 employees.
We optimized each stage of the credit cycle with the use of data science and machine learning methodologies, achieving greater efficiency and customized collection according to the type of customer.
We provide greater security to our customers by improving communication on changes in sensitive areas of their information; we implemented a solution for password blocking and mobile device registry removal.
We benefit all stakeholders by distributing our generated economic value.
Learn more in our 2019 Management and Sustainability Report
